FAQ
Q1: How do I choose the right Foam Roller density for my fitness routine?
A: Foam Roller density dictates pressure intensity—select based on your fitness level and recovery needs:
- Soft Density (20–30 kg/m³): Ideal for beginners, those with sensitive muscles, or post-yoga gentle recovery (eases tight calves or upper back tension). Made of non-toxic EVA foam.
- Medium Density (30–40 kg/m³): Best for intermediate users or regular gym-goers (great for rolling out quads, hamstrings, or glutes after strength training). Balances comfort and effectiveness.
- Firm Density (40+ kg/m³): Designed for advanced users or deep tissue release (relieves knots in hips or shoulders from running, cycling, or weightlifting). Made of durable high-density polyethylene (HDPE).
Unsure? Email allyciaroberts939@gmail.com with your workout routine (e.g., “yoga 3x/week,” “marathon training”)—we’ll recommend the perfect density.
Q2: Are your Fitness Watches compatible with my phone?
A: Our Fitness Watches work with most iOS and Android devices, but check compatibility first:
- iOS: Requires iOS 12.0 or later (compatible with iPhone 7 and newer models).
- Android: Requires Android 8.0 or later (works with Samsung, Google Pixel, Motorola, LG, and other major brands).
All watches include a free companion app (available on the App Store/Google Play) for syncing data (steps, heart rate, sleep). If your phone isn’t compatible, we offer a full refund within 30 days of delivery—just contact us via email.
Q3: How accurate are your Smart Scales, and what metrics do they track?
A: Our Smart Scales use high-precision sensors (±0.2 lb accuracy) and measure multiple health metrics to track fitness progress:
- Core Metrics: Weight, body fat percentage, BMI, muscle mass, water weight, and bone density.
- Advanced Metrics (Pro Models): Visceral fat rating, metabolic age, and estimated calorie intake (synced to your Fitness Watch app for holistic tracking).
To ensure accuracy:
- Place the scale on a hard, flat surface (not carpet or rugs).
- Weigh yourself at the same time daily (morning, before eating/drinking) for consistent results.
- Calibrate the scale once per month (follow the user manual or email us for step-by-step guidance).
If your scale shows inconsistent readings, email us—we’ll troubleshoot or send a replacement if defective.
Q4: Do your products come with a warranty?
A: Yes—warranties vary by product to match their durability needs:
- Foam Rollers: 6-month warranty (soft/medium density) or 1-year warranty (firm density) covering material defects (e.g., tearing, crumbling foam) and manufacturing flaws (e.g., uneven shape).
- Fitness Watches: 1-year warranty covering battery issues, screen defects, and connectivity problems (excludes damage from drops or water if not waterproof).
- Smart Scales: 1-year warranty covering sensor inaccuracies, display malfunctions, and structural damage (excludes damage from heavy impact).
To claim warranty service, email allyciaroberts939@gmail.com with your order number, photos of the issue, and a description of when the problem started. We resolve claims within 3 business days.
Q5: How do I clean my Foam Roller to keep it hygienic?
A: Clean your Foam Roller regularly to prevent bacteria buildup (especially after sweaty workouts):
- Soft/Medium Rollers: Wipe with a damp cloth and mild soap (e.g., dish soap) after use. Avoid harsh chemicals (bleach, alcohol) that break down foam. Air dry completely before storing.
- Firm Rollers: Use a disinfectant wipe (e.g., Lysol) or a spray of water + 10% white vinegar. Wipe dry immediately to prevent moisture damage.
Do not soak any Foam Roller in water—this reduces durability. For extra protection, use a reusable Foam Roller cover (sold separately on our site).
Q6: Do you ship to Alaska, Hawaii, or Puerto Rico?
A: Yes—we ship to all 50 U.S. states, plus Puerto Rico and Guam. Note:
- Surcharges: A $14.99 surcharge applies to Alaska, Hawaii, and Puerto Rico (covers higher courier costs for large items like Foam Rollers or Smart Scales). The surcharge is added automatically at checkout when you enter your zip code.
- Delivery Timelines: Mainland U.S. delivery takes 2–4 business days; Alaska/Hawaii takes 5–7 business days; Puerto Rico takes 6–8 business days. We share a tracking link and delivery window via email once your order ships.
- PO Boxes: We ship to PO boxes for small items (Foam Rollers, Fitness Watches) via USPS. Smart Scales require a physical address (due to size/weight)—we’ll contact you to confirm if a PO box is provided.
Q7: Can I return a used Fitness Watch if it doesn’t meet my needs?
A: Due to hygiene and data privacy, we only accept returns of used Fitness Watches if they have technical defects (e.g., non-functional heart rate monitors, broken sync capabilities, or unresponsive screens). For change-of-mind returns, the watch must be unused, in its original packaging, and with all accessories (charging cable, manual) intact.
If you’ve used the watch but it’s defective, reset it to factory settings (to erase your fitness data) before returning—we’ll inspect it upon receipt and either send a replacement or issue a full refund. Email allyciaroberts939@gmail.com to start the return process.
Q8: How long does the battery last on your Fitness Watches?
A: Battery life varies by model and usage, but our Fitness Watches are designed for all-day wear:
- Basic Models: Up to 7 days of battery life with regular use (tracking steps, heart rate, and sleep; 10 minutes of daily app sync).
- Pro Models (with GPS/Blood Oxygen): Up to 5 days with regular use; 12–15 hours if using GPS for workouts (e.g., running, cycling).
To extend battery life: Reduce screen brightness, turn off unused features (e.g., continuous GPS), and charge fully every 5–7 days. The watch comes with a magnetic charging cable—full charge takes 1.5–2 hours.
Q9: Can I sync my Fitness Watch data to other health apps (e.g., Apple Health, Google Fit)?
A: Yes—most of our Fitness Watches support syncing to popular health apps for seamless data integration:
- Apple Health: Compatible with iOS devices—enable sync via our companion app’s “Settings > Health Integration” menu.
- Google Fit: Compatible with Android devices—connect via the app’s “Settings > Google Fit Sync” option.
- Other Apps: Some models work with MyFitnessPal (for calorie tracking) or Strava (for workout logging)—check the product page or email us for specific app compatibility.
Data syncs automatically when your watch is connected to your phone via Bluetooth. If sync fails, restart both devices or reauthorize the app connection in our companion app.
Q10: What size Foam Roller should I buy?
A: Foam Roller size depends on your intended use and storage space:
- 12-inch Rollers: Compact and portable—great for targeting small muscle groups (e.g., calves, forearms) or traveling (fits in gym bags).
- 18-inch Rollers: The most popular size—versatile for full-body use (quads, back, glutes) and easy to store at home.
- 24-inch Rollers: Ideal for larger muscle groups (e.g., full back, hamstrings) or users who prefer more stability during rolling.
If you’re new to foam rolling, start with an 18-inch medium-density roller—it balances versatility and ease of use. For travel, a 12-inch roller is best.
Q11: Do your Smart Scales require batteries, or are they plugged in?
A: Our Smart Scales are battery-powered for flexibility (no need for a nearby outlet):
- Power Source: Uses 4 AAA batteries (included with your purchase) that last 6–12 months with regular use (1–2 weigh-ins per day).
- Low Battery Alert: The scale’s display will show a “LOW BAT” indicator when batteries need replacing—replace all 4 batteries at once (use alkaline batteries for best performance).
The scale turns on automatically when you step on it and turns off after 10 seconds of inactivity to save battery.
Q12: Can multiple people use the same Smart Scale and track their own data?
A: Yes—our Smart Scales support multiple user profiles, so the whole family can track their fitness progress:
- How to Add Profiles: Open our companion app, go to “Settings > User Profiles,” and create a profile for each user (enter name, age, height for accurate metrics).
- Automatic User Recognition: Some models use weight range recognition to assign data to the correct user (e.g., a 150-lb user’s data goes to their profile, while a 200-lb user’s data goes to theirs).
- Private Data: Each user’s data is password-protected in the app—no one else can view their weight, body fat, or other metrics unless shared manually.
You can add up to 8 user profiles per scale—perfect for families or roommates sharing a scale.
Q13: What should I do if my Smart Scale won’t turn on?
A: Try these troubleshooting steps to fix a non-responsive Smart Scale:
- Check Batteries: Ensure batteries are inserted correctly (match the +/– symbols) and aren’t dead—replace with new AAA batteries if needed.
- Reset the Scale: Remove batteries, wait 30 seconds, then reinsert them—this resets the scale’s internal sensors.
- Check the Surface: Place the scale on a hard, flat surface (not carpet)—uneven surfaces can prevent the scale from turning on.
- Clean the Sensors: Wipe the scale’s metal contact points (where you step) with a dry cloth—dirt or sweat can interfere with power.
If the scale still won’t turn on, email allyciaroberts939@gmail.com with your order number and a description of the issue—we’ll send a replacement if it’s under warranty.
Q14: Are your Foam Rollers latex-free?
A: Yes—all our Foam Rollers are 100% latex-free to avoid allergic reactions. They’re made from non-toxic materials (EVA foam for soft/medium density, HDPE for firm density) that meet FDA safety standards for contact with skin.
If you have other material allergies (e.g., to certain foams), email us with your allergy details—we can provide a full list of materials for any Foam Roller model.
Q15: Can I use my Fitness Watch while swimming or showering?
A: It depends on the model—check the product page for water resistance ratings:
- Water-Resistant (50m): Most basic models are water-resistant to 50 meters—safe for swimming laps (up to 30 minutes) or showering, but avoid hot tubs (high temperatures can damage the seal).
- Splash-Resistant (IP67): Some budget models are only splash-resistant—safe for rain or handwashing, but not swimming or showering.
- Not Water-Resistant: A small number of older models aren’t water-resistant—keep them away from water.
After swimming, rinse the watch with fresh water to remove chlorine or salt, then dry it with a soft cloth. Do not press buttons underwater—this can break the water seal.