Shipping Policy
At our fitness product store, we strive to deliver your Foam Rollers, Fitness Watches, and Smart Scales quickly, safely, and transparently—whether you’re in Roseburg Oregon or across the U.S. Below is all the details you need to know about our shipping process, from delivery coverage to handling special requests.
Shipping Destinations
We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). Please note:
- PO Boxes: We ship small items (12-inch/18-inch Foam Rollers, Fitness Watches) to PO boxes via USPS. Smart Scales and 24-inch Foam Rollers require a physical address (due to size/weight)—if you provide a PO box for these items, our team will email you at allyciaroberts939@gmail.com within 1 business day to confirm a physical delivery location.
- Military Addresses (APO/FPO): We ship to APO/FPO addresses for all products—delivery may take an extra 2–3 business days (due to military logistics), and standard shipping rates apply. We recommend adding 1–2 days to the estimated timeline for these addresses.
- International Shipping: Currently, we only ship within the U.S. and its territories. For international inquiries (e.g., Canada, Europe), email us at allyciaroberts939@gmail.com—we can provide guidance on third-party freight forwarders (though we do not take responsibility for delays or fees incurred by these services).
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Surcharges for Remote Locations
- Alaska, Hawaii, Puerto Rico: A $14.99 surcharge is added to all orders (covers higher courier costs for large/heavy items like Smart Scales or 24-inch Foam Rollers). This surcharge is non-negotiable but will be clearly displayed at checkout.
- Guam/U.S. Virgin Islands: A $19.99 surcharge applies—delivery takes 6–8 business days, and tracking updates may be less frequent due to regional logistics.
Free Shipping EligibilityEnjoy free standard shipping on all orders over89.99). Free shipping is automatically applied at checkout—no coupon code needed, and it cannot be combined with other shipping promotions.Bulk Order ShippingFor bulk orders (e.g., 10+ Foam Rollers for a gym, 5+ Fitness Watches for a team), contact us at allyciaroberts939@gmail.com for custom shipping rates. We may offer discounted freight shipping (via LTL carriers) for large quantities, with delivery timelines adjusted based on order size (typically 5–7 business days for mainland U.S.).Delivery TimelinesWe process orders Monday–Friday (excluding U.S. holidays: New Year’s Day, Independence Day, Thanksgiving, Christmas) within 1–2 business days of purchase. Orders placed after 12:00 PM PST on Fridays will be processed the following Monday. Once shipped, delivery times vary by location:- Mainland U.S.:
- Standard Shipping: 3–5 business days (e.g., orders from Roseburg to Los Angeles arrive in 3 days; to New York in 5 days).
- Expedited Shipping: 1–2 business days (orders placed before 12:00 PM PST qualify for next-day delivery to most mainland locations; orders placed after this time will ship the next business day).
- Alaska/Hawaii:
- Standard Shipping: 5–7 business days (weather conditions in remote areas may extend this by 1–2 days).
- Expedited Shipping: 3–4 business days.
- Puerto Rico/Guam:
- Standard Shipping: 6–8 business days (customs processing for territories may add 1 day).
- Expedited Shipping: 4–5 business days.
You’ll receive a shipping confirmation email with a tracking link (from USPS or UPS) once your order ships. The link updates in real time, so you can monitor your package’s progress and estimate delivery. We also include a 2-hour delivery window for Expedited Shipping (e.g., “10:00 AM–12:00 PM”) to help you plan—this window is sent via email the night before delivery.Packaging & Product ProtectionWe take extra care to package your fitness gear to prevent damage during transit—especially for delicate items like Fitness Watches and Smart Scales:- Foam Rollers: Wrapped in 2 layers of thick bubble wrap (1/4-inch thickness) and shipped in double-walled corrugated boxes to avoid crushing or tearing. 24-inch rollers include additional foam padding at the ends to protect against impact.
- Fitness Watches: Placed in their original retail box (with inner foam inserts), which is then enclosed in a padded envelope (with bubble wrap lining) or small corrugated box (for Pro models) to protect screens and bands from scratches.
- Smart Scales: Shipped in reinforced boxes with custom foam inserts that secure the scale, charging cable (if included), batteries, and user manual—this prevents shifting during transit, which is a common cause of sensor damage.
All packages are labeled with “Fragile—Handle with Care” in bold red text to alert couriers. If your product arrives damaged, contact us immediately (see “Handling Shipping Issues” below) for a free replacement or refund—we prioritize these cases to minimize disruption to your fitness routine.Order Tracking & Notifications- Tracking Links: Sent to your email (the one used to place the order) within 24 hours of shipping. Click the link to view your package’s location, estimated delivery date, and delivery status (e.g., “In Transit,” “Out for Delivery,” “At Local Facility”).
- Delivery Alerts: You can opt in to SMS notifications via the tracking link (provided by USPS/UPS) to receive real-time updates:
- “Your package is out for delivery” (sent at 7:00 AM local time on delivery day).
- “Delivery attempted—reschedule now” (sent if no one is available to receive the package).
- “Package delivered” (sent immediately after delivery, with a photo of the drop-off location if available).
- Missing Tracking: If you don’t receive a tracking link within 3 business days of order placement, check your spam folder first (emails may be labeled as “promotional” or “junk”). If still missing, email us at allyciaroberts939@gmail.com with your order number and registered email address—we’ll resend the link or investigate if the order is still in processing.
Handling Shipping IssuesWe work hard to ensure smooth deliveries, but occasional issues (delays, lost packages, damaged items) may arise. Here’s how we resolve them efficiently:1. Delayed DeliveriesIf your package is delayed beyond the estimated timeline (e.g., standard shipping takes 7+ days to mainland U.S., 9+ days to Alaska/Hawaii):- Check the tracking link for updates—couriers often note delays due to weather (e.g., snowstorms), high volume (e.g., Black Friday season), or address issues (e.g., missing apartment number).
- If no update is available for 48 hours, email us with your order number and tracking ID—we’ll contact the courier’s customer support team to escalate the inquiry and provide a new delivery estimate within 1 business day.
- For significant delays (over 5 days past the original estimate), we offer two options: (1) a 10% discount on your next order (valid for 6 months), or (2) a free upgrade to Expedited Shipping for your next purchase (regardless of order value).
2. Lost or Missing PackagesIf tracking shows “Delivered” but you haven’t received your package:- Check with neighbors, building managers, or mailrooms—couriers often leave packages at these locations to avoid theft (e.g., leaving a Smart Scale with a doorman if you live in an apartment building).
- Wait 24 hours—occasionally, tracking is marked “Delivered” prematurely (couriers may scan packages as delivered when they’re still in transit to the final destination).
- If the package is still missing after 24 hours, email us within 5 days of the “Delivered” date—we’ll file a formal claim with the courier (USPS/UPS) and:
- Send a free replacement (shipped via Expedited Shipping) within 2 business days, or
- Issue a full refund (including shipping costs) to your original payment method—refunds process within 5–7 business days.
3. Damaged ItemsIf your Foam Roller, Fitness Watch, or Smart Scale arrives damaged (e.g., cracked screen on a watch, torn foam on a roller, broken sensor on a scale):- Take clear photos of: (1) the damaged product (close-ups of the issue), (2) the original packaging (including any tears, dents, or water damage), and (3) the shipping label (to confirm the order number and delivery address).
- Email us at allyciaroberts939@gmail.com within 48 hours of delivery with:
- Your order number,
- The photos described above,
- A brief description of the damage (e.g., “Fitness Watch screen is cracked; packaging has a large dent on the front”).
- We’ll review your request within 12 hours and:
- Send a free replacement (shipped via Expedited Shipping) with no additional cost to you, or
- Issue a full refund (including shipping costs)—no need to return the damaged item (we may ask you to discard it to avoid shipping costs and environmental waste).
Special Shipping RequestsIf you have specific needs for your delivery, let us know—we’re happy to accommodate when possible:- Signature Confirmation: Add this service for $3.99 at checkout (recommended for high-value items like Pro Series Fitness Watches or Smart Scales). Couriers will only deliver the package to someone who signs for it (adults 18+), which reduces the risk of theft.
- Scheduled Delivery: For Expedited Shipping orders, email us within 1 business day of placing your order to request a specific delivery date (e.g., “Deliver on Friday, 10/30 instead of Thursday, 10/29”). We’ll coordinate with the courier to honor the request—note that some dates may not be available due to courier schedules.
- Gift Shipping: If you’re sending a product as a gift:
- Include a note in the “Order Notes” section at checkout (e.g., “Happy Birthday, Sarah! Hope this Foam Roller helps with your post-workout recovery!”).
- We’ll omit all pricing information from the packing slip (so the recipient won’t see the cost).
- For an extra $2.99, we can add a gift bag and tissue paper—specify this in the “Order Notes” or email us to request it.
Contact Us for Shipping QuestionsIf you have any other shipping-related questions (e.g., bulk order quotes, status of a delayed package, custom gift shipping), contact us via:- Email: allyciaroberts939@gmail.com (we respond within 12 hours, 7 days a week), or
- Phone: [Insert Phone Number—add if available] (Monday–Friday, 9:00 AM–5:00 PM PST; leave a voicemail after hours, and we’ll call you back within 24 hours).
Thank you for choosing our store for your fitness gear—we’ll make sure your order arrives safely and on time, so you can start using it to reach your goals.